Refund Policy

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Returns & Store Credit Policy

At The-Laraa, we aim to provide a smooth and simple return process. To keep our prices competitive, we offer store credit instead of cash refunds for approved returns.

30-Day Return Policy

You have 30 days from receiving your order to request a return.

To qualify for 100% store credit, your item must:

  • Be unused, unworn, unwashed, and in original packaging with tags

  • Be requested within 30 days of delivery

  • Include proof of purchase (order number)

  • Include clear photos and reason for return

Non-returnable items: underwear, beauty products, and cosmetics (for hygiene reasons).

How Returns Work

  • Approval Required: Contact us at info@the-laraa.com before sending any item back. Returns sent without approval will not be accepted.

  • Store Credit: Approved returns receive store credit equal to the item’s purchase value.

  • Prepaid Return Labels: Provided for defective, damaged, incorrect items, or approved store credit returns.

  • Shipping Costs: If not eligible for a prepaid label, return shipping is your responsibility.

  • Tracking Required: All returns must include a Track & Trace number.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us immediately at info@the-laraa.com with photos.

  • We will send a free replacement.

  • If you prefer, you may choose store credit instead.

If the item is defective a second time, you may choose store credit or return the item.

Store Credit Processing

Once your return is received and approved, store credit is issued within 3–5 business days.

If you haven’t received it within 10 business days, contact us at info@the-laraa.com